Shipping & Return Policy

SHIPPING

WHERE WE SHIP

LynSow currently ships within Canada.

U.S. shipping coming soon. We look forward to welcoming our U.S. customers soon.

UNITED STATED ORDERS - COMING SOON

LynSow does not currently offer shipping to the United States. We are working toward making U.S. shipping available and will update this policy when service launches.

Once U.S. shipping becomes available, orders may be subject to customs duties, taxes, tariffs, brokerage fees, or other charges imposed by U.S. authorities or the carrier. Any applicable charges will be the responsibility of the customer unless otherwise stated at checkout.

ORDER PROCESSING

Orders are generally processed and dispatched within 2–5 business days.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

If your order is expected to take longer than the timeframe communicated at checkout, we will make reasonable efforts to notify you.

For pre-order items, please refer to the estimated shipping date displayed on the product page at the time of purchase.

DELIVERY TIMES

Once your order has been dispatched, delivery times depend on the destination, shipping method, carrier, and other circumstances outside LynSow's control.

Estimated delivery times are provided at checkout and are not guaranteed unless expressly stated otherwise.

Please note that weekends and statutory holidays may affect delivery times.

SHIPPING RATES

Shipping costs are calculated at checkout based on the destination, shipping method, and applicable order details.

Any shipping charges that apply to your order will be disclosed before you complete your purchase.

ORDER TRACKING

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for the carrier's tracking information to update after the package has been scanned into the carrier's system.

DELAYED, LOST OR MISSING PACKAGES

If your order has not arrived within the expected delivery window, please contact us at hello@lynsowcreative.com with your order number.

We will work with you and the applicable carrier to determine the status of your shipment.

If a package is confirmed to be lost in transit, LynSow will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund.

For packages showing as delivered but not received, please first check around your delivery location and with household members, building management, or neighbours where applicable. We may also ask you to contact the carrier while we investigate.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order has not yet been dispatched and you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed.

If an order is returned to LynSow because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order reshipped.

PRE-ORDERS

Some LynSow products may be offered as pre-orders.

The estimated shipping or delivery timeframe for a pre-order will be displayed on the product page before purchase.

Because pre-order products may be produced or reserved specifically for the customer, the estimated shipping date may differ from the date shown for in-stock products.

If a significant change to the stated timeframe occurs, LynSow will communicate the update and any options available to the customer.

If a pre-order is combined with in-stock items in the same order, the items may ship together once the pre-order item is ready unless otherwise stated at checkout.

CANCELLATIONS

If you need to cancel an order, please contact hello@lynsowcreative.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order is processed or dispatched. Once an order has been dispatched, it can no longer be cancelled through our standard order-cancellation process and may instead be eligible for return under this policy.

Nothing in this section limits any cancellation rights provided to consumers under applicable law.

YOUR CONSUMER RIGHTS

This policy describes LynSow's voluntary return, exchange, refund, and shipping policies. It does not limit or replace any rights you may have under applicable Canadian consumer protection laws.

For online purchases, certain consumer cancellation rights may apply in circumstances prescribed by law, including where required information was not properly disclosed or where goods are not supplied within the applicable timeframe. Where a consumer exercises a statutory cancellation right, LynSow will provide any refund required by law.

ORDER PROCESSING

Orders are generally processed and dispatched within 2–5 business days.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

If your order is expected to take longer than the timeframe communicated at checkout, we will make reasonable efforts to notify you.

For pre-order items, please refer to the estimated shipping date displayed on the product page at the time of purchase.

_____

RETURN POLICY

At LynSow, we want you to feel confident in what you purchase and how you purchase it. We carefully inspect and package every order before it leaves us.

If something isn't right, we're happy to help. Please review the policy below before placing your order.

RETURNS

LynSow accepts returns on eligible regular-priced items within 30 days of delivery.

To be eligible for a return, an item must be:

Unworn and unwashed
Unaltered
Free from stains, makeup, deodorant, perfume, pet hair, or other signs of wear
Returned with all original tags attached
In its original condition and packaging, where applicable

Items that do not meet these conditions may be refused and returned to the customer.

How to Start a Return

Please email hello@lynsowcreative.com within 30 days of receiving your order with:

Your order number
The item(s) you wish to return
The reason for your return

Please wait for confirmation and return instructions before sending your item back. Items sent without prior return approval may not be accepted.

Customers are responsible for the cost of return shipping for change-of-mind returns.

We recommend using a trackable shipping service, as LynSow cannot be responsible for returns that are lost or damaged while being shipped back to us.

FINAL SALE ITEMS

Items marked FINAL SALE at the time of purchase are not eligible for return, exchange, or refund, except where required by applicable law.

This may include:

Items specifically marked "Final Sale"
Certain promotional or clearance items
Gift cards, where applicable
Custom or personalized items, where applicable

A regular-priced item does not become final sale simply because it is purchased during a promotion unless the product is clearly identified as Final Sale before purchase.

Final-sale restrictions do not affect your rights in relation to items that are defective, damaged, incorrectly supplied, or otherwise subject to rights provided by applicable law.

HEADSCARVES & ACCESSORIES

Headscarves and other accessories are eligible for return provided they are unworn, unwashed, unaltered, free from makeup, perfume, stains, or other signs of use, and have all original tags attached.

For hygiene reasons, we cannot accept returns of accessories that have been worn or used.

REFUNDS

Once your return is received, it will be inspected to confirm that it meets our return conditions.

If approved, your refund will be issued to the original method of payment.

The refund will cover the eligible purchase price of the returned item(s). Original shipping charges are generally non-refundable for change-of-mind returns.

Please allow 5–7 business days after your return has been approved for LynSow to process the refund. Your bank or payment provider may require additional time for the refund to appear in your account.

If your return is not approved, we will contact you with the reason and arrange for the item to be returned to you.

EXCHANGES

LynSow Apparel Inc. does not currently offer direct exchanges for a different size, colour, or style.

If you would like a different size or item, please return the eligible item for a refund and place a new order.

Damaged, Defective or Incorrect Items

If your order arrives:

Damaged
Defective
Incomplete
Or different from what you ordered

please contact us at hello@lynsowcreative.com as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photographs of the item and packaging where applicable.

We will review the issue and, where appropriate, provide a replacement, repair, or refund.

LynSow will cover reasonable return shipping costs for items that are defective, damaged upon arrival, or incorrectly supplied by LynSow.

This process does not limit any rights you may have under applicable consumer protection laws.

ITEMS DAMAGED AFTER DELIVERY

LynSow is not responsible for damage resulting from normal wear and tear, improper care, alterations, misuse, accidents, or failure to follow the care instructions provided with the garment.

If you believe an item has developed a manufacturing defect, please contact us so that we can assess the issue and determine an appropriate resolution.

_____

HOLIDAY DATES
Final orders will be sent out on December 14th each year - orders need to be placed by December 10th to be included in this shipment.

Delivery by Christmas Day cannot be guaranteed.

Any orders placed AFTER the 10th of December will be sent out the week beginning 5th January of the next year. All orders will be processed the week beginning 5th of January.

CUSTOMER SERVICE POLICY

If for any reason your order cannot be dispatched you will be notified within 2 business days

SECURITY POLICY

All financial details are passed through a secure server using the latest TSL encryption technology and is an industry standard. If you have any questions regarding our security policy, please email hello@lynsowcreative.com

Last updated August 25, 2026. LynSow Apparel Inc. reserves the right to update this policy from time to time. The version applicable to your purchase will be the version presented to you before you complete your order, subject to applicable law.

Last updated: August 25, 2026